AAA Insurance Reviews (2024): 800+ User Ratings (2024)

3 Star Rating

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1 Star Rating

I don’t even know how they're still in business. I have been lied to. I was even told my car was missing for 24 hours. They picked up my car at 2 PM, and at 6 o'clock, the dealership called and told me my car had not arrived. The next morning, I got a phone call from the dealership saying my car was parked over by the sales department, under the mat, and it was parked crooked. Now, this is all related to a renter's insurance policy that they denied. I still have not been able to get reimbursed for my relocation because they denied my claim based on the word of the complex's management. Wow, that sounds like corruption if you ask me, working with the management of the apartment complex. And an AAA worker lived there and worked in that department. It’s crazy. I'm not going to give up on exposing the corruption that I have experienced in Orange County. I’m sure this is going to cause me a lot of problems, but I’m willing to stand up. We, the people, may God protect us from such individuals! I encourage people to post your experience if you’ve had this happen to you and have never been paid out. When I would go to the different offices, they said that people were working from home. Well, how am I going to get reimbursed? It's insanity. I will not give up; the inspector general is my next step. Remember, if this happened to you, report it to the inspector general. They need to be stopped. They are outright criminals, and they ruin our lives.

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1 Star Rating

Worst service ever! Do not waste your money on a service they can barely provide. Unfortunately, I needed two tows during Mother's Day weekend, both of which took over a night to be honored. I was misled into believing tow drivers were en route to me when they were not. I slept in a hot van and missed taking my insulin; this service is unreliable, to say the least! The manager, Josh, whom I spoke to today, was unconcerned and unfriendly. I'm very disappointed; I feel the company is selling more services than they can provide.

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1 Star Rating

Left stranded because the guy couldn't provide service with a photo of my ID. I explained that I had just lost my wallet. The AAA guy had no empathy and wanted to charge me to change my flat tire. I waited an entire hour for him to show up, only for him to leave me abandoned. I was stuck; it was late at night.

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1 Star Rating

Do not purchase a battery from AAA Battery Service; they are deliberately selling poor-quality batteries, forcing customers to exhaust their services on jump starts. A driver advised me against buying another one from them, as they are substandard. I had a battery replaced, and it failed after just one day of inactivity. When I contacted them for a second jump start, the driver failed to properly secure my terminals, causing my car to shut off while driving, and necessitating another call. That resulted in the use of two services in a single day. They are deceiving people for financial gain, showing no concern for the impact on consumers. This has harmed both my spirit and my finances. To avoid a repeat of this experience, I am purchasing a replacement battery from Costco. Never before have I encountered batteries failing so quickly. I am currently reconsidering whether to renew my roadside service. My complaint is specifically about Fortes Battery Service, which has been thoroughly unsatisfactory.

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1 Star Rating

The person who hit me and I are at a standstill. They are refusing to cover my out-of-pocket costs because they themselves have to pay it. Their claims adjusters do anything they can to avoid being responsive. I am switching insurers.

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1 Star Rating

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1 Star Rating

Paid $125.00 for roadside assistance and was informed someone would come to assist; the person never came. Very upset! Stranded! I've been a member for 3.5 years!

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1 Star Rating

This is the worst insurance company I have ever dealt with. They messed up my whole policy and were terrible at fixing it. I don't recommend using this insurance; they don't resolve anything and take months to do anything right. Absolutely terrible. Use any other insurance but not this one. I will not be returning to this company.

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1 Star Rating

I will not recommend Triple AAA insurance to anyone due to their tendency to provide incorrect information to their customers and deliver poor customer satisfaction. When attempting to resolve issues, seeking a manager often leads to the same disappointing outcome. I will not refer anyone to become a member of Triple-A as my entire experience with this company has been unsatisfactory. In my opinion, this is the worst place to have your car insurance or conduct any business with. Their employees are very rude and in need of more training, including the supervisors and managers.

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1 Star Rating

Hello. I recently called AAA for battery service when my car battery died in the car line. We saw the AAA car and tried to stop him. He did not stop and sped off, leaving without helping us. A kind lady called and asked if we had canceled our appointment, and I responded that we had not—the driver just drove away. This occurred at a school with children around, and I would hate for someone to get hurt. Please call me next time, and I will show you where I am.

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1 Star Rating

Had been with AAA for over 50 years, when they hiked my insurance premium by over 50%, due to a non fault claim. When I called to cancel the insurance, they made no attempt to retain my business. I was informed later that the cancellation was not done 10 days prior to the end of the term and therefore charged me $25. And they threatened me that if I did not pay the fine, AAA would report it as a nonpayment on my credit history…. Total blackmail!
Stay away from AAA.

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2 Star Rating

It started out great! Saved a lot of money and kept the same limits and deductible ($100,000/$300,000 & $1,000 deductible). I just got my renewal, and it increased by over $850 per year! No accidents and no tickets! Sounds like bait and switch to me!

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1 Star Rating

Really bogus insurance company. Their policy holder hit my parked SUV and drove away. I caught the license plate in my dash cam footage. There was a witness who saw it and took a picture of the license plate and parking security cam footage clearly showed this person (and his plate) hitting my bumper and driving away. I filed a claim with his AAA insurance and sent all the evidence. The adjuster sat on it for 1.5 months, ignoring all my emails and phone calls. Then one day I get a postal mail saying AAA can't assist with my claim as their policy holder will not corroborate, meaning they will take his word for it and ignore every fact to avoid paying for the damages. Completely unprofessional. What a phony adjuster. It's a great insurance company if you hit someone else's car since they will do everything to sweep it under the rug.

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2 Star Rating

We experienced a hail storm in September of 2023. They have yet to approve items that the original adjuster had agreed upon. The original adjuster omitted various elements from the claim when submitting it, resulting in considerable confusion. Our contractor struggles to make progress because AAA is offering to pay far less than the actual costs. Furthermore, our claims representative mentioned that all of our emails were going into her Spam folder, despite us simply responding to her messages. I have been with Triple A insurance for nearly 30 years, I believe, and am disappointed by the quality of service currently being provided. Instead of thoroughly and promptly repairing the damage, they prefer to implement temporary solutions and consider the matter resolved.

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